About
I’m a Workplace Mediator and Conflict Resolution Specialist. People often ask what a Workplace Mediator does, put simply, I help colleagues find better ways to work together when relationships break down.
Mediation is a form of Alternative Dispute Resolution (ADR) that offers neutral, facilitated conversations to resolve conflict. It’s highly effective, with most people sticking to their agreed outcomes. The process is quick and flexible: we typically spend a full day in mediation, with preparatory sessions held individually beforehand. I also follow up afterwards to check in and provide support if needed.
When should Workplace Mediation be considered?
I’m usually contacted by HR Managers, People Practitioners, or business leaders when a grievance has been raised or it’s clear that working relationships are deteriorating. Mediation creates a safe, confidential space for colleagues to talk things through, rebuild trust, and agree practical ways forward. The sooner it’s used, the better it prevents conflict from becoming entrenched and harder to resolve. Clients often tell me they wish they’d acted sooner.
Why work with me?
I take the time to fully understand the issues and the people involved. Conflict can be incredibly stressful, and I ensure everyone feels heard and supported throughout the process. With in-house experience at leading brands like Waitrose, and a consultancy background supporting businesses of all sizes, I bring a practical, balanced approach that helps people move forward constructively.
What types of issues are suitable for Workplace Mediation?
Workplace Mediation is effective for conflicts between individuals, teams, or across departments and offices. Common issues include:
Grievances and complaints
Miscommunication and misunderstandings
Discrimination and fairness concerns
Performance or attendance issues
Role, personnel, or structural changes
End-of-contract disputes
Breakdown in team dynamics or leadership friction
How to get in touch
If you are experiencing conflict or are tasked with getting it resolved, please contact me and let’s have a confidential initial call. I will guide you as to your initial next steps and explore if mediation is the right option for your situation.
I now train the next generation of Workplace Mediators. If you are interested in becoming an accredited Workplace Mediator, please contact me and I will talk you through the next steps.
Services
Mediation Training
Are you interested in qualifying as a Workplace Mediator?
On completion of this 6 day in person programme, you will be able to demonstrate the essential key skills of a competent workplace mediator and able to resolve complex workplace conflicts. Trained by highly experienced Workplace Mediators who have delivered over 35 programmes. Recognised by the awarding body OCN London as providing exemplary high standards of training, and utilising professional actors to enhance the learning and realism.
Please message me for a brochure and more information.
Workplace Mediation
Workplace mediation is a confidential process that helps employees resolve conflict with the support of an independent mediator.
Mediation is voluntary, impartial, and focused on early resolution. It is often used where working relationships have broken down, communication has deteriorated, or where formal procedures risk escalating the situation further.
Every mediation is bespoke. No two workplace conflicts are the same, and not every situation fits a standard process. The approach, timescales, and structure are tailored to the individuals involved and the issues being addressed. An initial conversation allows us to understand the context, the number of parties, and the desired outcomes, ensuring the process is proportionate and effective.
Pricing
The starting fee for a two-party workplace mediation is £1,100. Fees increase where additional parties are involved, reflecting the additional preparation, individual meetings, and facilitation required. All costs are agreed in advance following an initial discussion.
To understand what workplace mediation watch my video https://youtu.be/7Fynm-S7zv0?si=24KCFs2cBbRehY3X
To understand how mediation work watch my video here https://youtu.be/7Fynm-S7zv0?si=8LsVBppeFC3Nobvn
Conflict Coaching
Conflict coaching is a one-to-one, confidential process that supports individuals who are experiencing workplace conflict or preparing to manage a difficult relationship or conversation. It is particularly effective where mediation is not appropriate, not yet viable, or where an individual needs support to navigate a situation independently.
The coaching focuses on increasing self-awareness, clarifying the issues, and developing practical strategies for communication, decision-making, and boundary-setting. The focus is on helping the individual respond constructively, confidently, and professionally to conflict at work.
Every conflict coaching engagement is bespoke. The structure, number of sessions, and focus are tailored to the individual, the organisational context, and the nature of the conflict. An initial conversation allows us to determine whether conflict coaching is the right intervention and to agree a proportionate and effective approach.
Pricing
Fees are based on the scope and duration of support required. Costs are agreed in advance following an initial discussion, ensuring clarity and no surprises.
Collaborative Conversations
This programme is designed for line managers who struggle with difficult conversations and is delivered through four practical workshops, scheduled one per month, allowing time for reflection, application, and meaningful behavioural change between sessions.
The overall aim of the programme is to provide a memorable and practical development experience that builds capability in the key area of holding collaborative conversations. The workshops draw on core mediation skills, recognising that these require a high level of skill to apply constructively, particularly in complex or emotionally charged workplace situations.
Each workshop introduces one core tool. Delegates develop a practical action plan to apply that tool in real workplace conversations over the following month. At the next session, participants reflect on their experience - what worked, what didn’t, and what they learned, before building on that learning and adding the next tool. Over time, this creates a strong and practical tool belt that can be used confidently when managing challenge, difference, and difficult conversations.
The programme is deliberately structured to embed learning, not overload participants, and to support the rebuilding and strengthening of working relationships.
By the end of the programme, delegates will have:
• Increased self-awareness and understanding of their own impact
• Greater understanding of others and different perspectives
• Stronger team connection and peer support between delegates
• Insight into the power and purpose of collaborative conversations
• Enhanced communication skills
• Increased confidence in holding productive and difficult conversations
• The ability to rebuild relationships that may previously have felt fractured
• The capability to see situations from alternative perspectives
• A practical, transferable toolkit that can be applied immediately in the workplace
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